Refund policy

We want you to love your purchase — truly, madly, deeply. But if something’s not quite right, we’ve got you.

Return Window

You’ve got 14 days from the day your order arrives to request a return.

What’s Eligible

To be returnable, your item must be:

• Unworn, unused, and in its original packaging

• Tags still on, and as lovely as when it arrived

• Accompanied by proof of purchase (a receipt, packing slip, or order number will do!)

To Start a Return

Email us at thegildedgatorhtx@gmail.com with your order info and reason for return.
Once approved, we’ll send you:

• A return shipping label

• Easy instructions for sending it back

⚠️ Please don’t send anything back without checking in first — we want to make sure it lands in the right Gator hands!

Damaged, Defective, or Wrong Items

Oh no! If your item shows up damaged, defective, or not what you ordered, email us right away at thegildedgatorhtx@gmail.com. We’ll make it right, promise.

What Can’t Be Returned

• Custom items (like monogrammed or personalized products — those are made just for you!)

• Gift cards

• Sale items (these are final sale and can’t be returned)

If you’re unsure about an item, shoot us a message before you order — we’re happy to help!

Exchanges

Need a different size, color, or gift for your sassy aunt instead of your bestie?
The fastest way is to return the item, then place a new order once your return is approved.